Company Details
PURE.cy is a brand of:
MINDLOVERS Ltd.
Giannou Kranidioti 10
8035 Paphos, Cyprus
Email: info@pure.cy
Payment Methods
We accept the following payment methods:
- Credit Cards (Visa, Mastercard)
- PayPal
- Cash on delivery
Cryptocoming soon
Shipping
Orders are delivered either by us personally or via a third-party provider to the address you provide at checkout. We will contact you beforehand via WhatsApp or email with the estimated delivery date.
Order & Cancellation Policy
- Order Process: Once you submit your order, it becomes binding. You will receive an order confirmation via email.
- Cancellation: Cancellations are only accepted if made immediately after ordering and before production has started. Please contact us by email.
- Non-Acceptance: If you do not accept the delivery, no refund will be issued.
Returns & Refunds
Our products are made fresh for each customer and are therefore non-returnable. According to EU consumer protection law, perishable goods are excluded from the right of withdrawal.
Please note:
- Our products must be stored in a refrigerator immediately after delivery.
- We are not liable for any issues resulting from improper storage.
- Refunds or replacements will only be offered if the product is incorrect or damaged upon delivery. Contact us immediately if something is wrong.
Complaints
If you receive the wrong item or your product is not up to our quality standards, please contact us immediately via email or phone. We will assess the situation and may offer a replacement or refund if the complaint is justified.
Privacy Policy
Your personal data is handled securely and will not be shared with third parties.